What are the responsibilities and job description for the Systems Administrator position at Empowering Technology Solutions?
Overview
Empowering Technology Solutions (ETS) is hiring a Systems Administrator in Waterloo, Iowa. This is an onsite role at a customer location 100% of the time. While working from the client’s office, you will spend roughly 60% of your time supporting that client’s users and environment, and roughly 40% supporting other ETS customers remotely (from the client site). You will be a high-trust representative of ETS—professional, calm, and accountable.
This role is ideal for a Systems Administrator who can handle hands-on support, think in systems, and deliver clarity: solve the issue, communicate well, and reduce recurrence.
What You’ll Do
- Provide expert technical support across a broad range of technologies: hardware, software, Microsoft 365, identity, networking, backups, and security tooling.
- Troubleshoot and resolve escalated service issues remotely and onsite; communicate clearly with customers throughout.
- Administer and improve SMB environments (Windows Server, AD/Entra ID, DNS/DHCP, Microsoft 365, Intune).
- Support network and firewall environments (WAN/LAN, VLANs, VPNs, routing/switching fundamentals, Wi-Fi).
- Assist with implementing technical solutions and improvements (standardization, monitoring, prevention work, lifecycle upgrades).
- Document work thoroughly (ticket notes, environment details, runbooks/KB updates) so the next interaction is faster and cleaner.
- Collaborate with service leadership, Service Delivery Coordinators, and project resources to ensure smooth handoffs and strong customer outcomes.
Required Qualifications
- 3 years of professional IT experience (MSP/managed IT strongly preferred).
- Strong understanding of SMB infrastructure and modern work environments.
- Excellent written and verbal communication skills; ability to explain technical issues to non-technical users.
- Strong organization, time management, and ability to balance multiple priorities; comfortable with time tracking.
- High accountability and follow-through (you verify, you close the loop, you don’t pass uncertainty downstream).
- Valid driver’s license and reliable transportation for onsite client visits.
- Ability to work in-person in Waterloo, IA, Monday–Friday 8–5 (local time).
Preferred
- MSP tools experience (examples): PSA/ticketing documentation platforms (e.g., ConnectWise Manage, IT Glue), RMM tools, Microsoft tooling.
- Experience in healthcare or government environments
- Experience with common MSP technologies such as:
- Microsoft 365 (Exchange, SharePoint/OneDrive), Entra ID (Azure AD), Intune, Conditional Access
- Windows 10/11, Windows Server 2019/2022, AD, DNS/DHCP
- VPNs (SSL/IPSec), firewalls, switching/routing, Wi-Fi
- Virtualization (VMware/Hyper-V) and Azure-hosted environments
- Backup/BCDR platforms (Axcient/Datto, Acronis)
- Security tooling (Sophos and similar endpoint/email security platforms)
Why ETS
Purpose: To empower organizations with outcomes that drive growth, clarity, and confidence.
Promise: We own the outcome.
POWER Core Values
- Platform Thinking: We don’t just fix issues — we build better systems.
- Ownership of Growth: We take responsibility for improving and share what we learn.
- We Think Bigger: We design for what’s next, not only what’s broken today.
- End-to-End Ownership: We own the outcome and deliver results with clarity.
- Relationship Excellence: We treat every relationship as something worth protecting and improving.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $55,000 - $75,000