What are the responsibilities and job description for the Patient Access Supervisor position at Upper Great Lakes Family Health Center?
As an employee of Upper Great Lakes Family Health (UGL), you will be valued as an essential team member – no matter what position you hold. You will discover a culture of teamwork, professionalism, mutual respect, and – most importantly – you will make a difference. Every day.
UGL is seeking a Patient Access Supervisor, who will provide direct leadership and supervision to the Patient Service Representatives (PSRs) and Call Center staff within an assigned region. The position is responsible for patient access operations, scheduling integrity, registration quality, customer service excellence, staff performance, onboarding, and operational workflow management. The Patient Access Supervisor serves as the primary liaison between frontline patient access staff and leadership while ensuring efficient operations, consistent processes, and exceptional patient experience across assigned clinic locations.
- Associate degree in Healthcare Administration, Business Administration, or related field preferred. Equivalent combination of education and experience may be considered.
- Minimum three years of experience in healthcare registration, scheduling, patient access, or call center operations.
- Previous supervisor or leadership experience preferred.
- Advanced proficiency in Microsoft 365 applications.
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Upper Great Lakes Family Health is the only health care organization in the Upper Peninsula to offer “Head-To-Toe” medical, dental, and behavioral health care, regardless of a patient’s ability to pay.
See above.