What are the responsibilities and job description for the SUPERVISOR - ACCESS & REFERRAL - PATIENT SERVICE CENTER position at Aspirus Health?
Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
ASPIRUS ST. LUKE'S HOSPITAL in Duluth, MN is seeking a SUPERVISOR- ACCESS & REFERRAL to join our PATIENT SERVICE CENTER team!
Salary Range: $26.08 - $41.71 Hourly
Schedule/Hours: VARIED (ALL) SHIFTS, Variable Shifts
Weekend Requirement: Generally No Weekends
FTE: FULL TIME, 1.0 FTE or 80 Hours Biweekly
Under general direction of the Manager of Patient Scheduling, the Supervisor of Patient Scheduling is responsible for day-to-day supervisory duties occurring within call center operations. This includes enforcing policies and procedures, monitoring the accuracy of appointment data, promoting a positive patient experience, and ensuring timely and efficient appointing of patients.
Supervisory duties also include ensuring appropriate staffing and productivity levels are met, providing day-to-day coaching and training, exercising independent judgement in hiring and corrective/disciplinary action, and reviewing performance.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Education
- Bachelor's degree and/or equivalent experience required.
Experience
- Three years' experience in ambulatory operations or call center required
- Two years of related experience in a leadership role required
- Detailed knowledge of call center operations in a healthcare setting highly preferred
Other
- Working knowledge of contact center software highly preferred.
- Travel to local and regional sites with some overnight travel is required.
Annual Competencies
- Annual competencies as required by Aspirus and/or various regulatory agencies based on entity and/or job position.
Employee Benefits
- Full benefits packages available for part- and full-time status.
- Time away from work accrual.
- Retirement plans available.
- Wellness program for employees and their families.
Aspirus St. Luke's in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke's is also known for its excellence in orthopedics, cancer care, and women's and children's health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
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Salary : $26 - $42