Intake Representative

Job Type: Full-Time
Location: Multiple UBCSS Locations
Department: Intake & Assessment

Upper Bay Counseling & Support Services, Inc. (UBCSS) is seeking a professional, compassionate, and organized Intake Representative to assist individuals accessing behavioral health services. Responsibilities include intake support, scheduling, insurance verification, and front desk reception.

Why Join UBCSS?

• Stable Monday–Friday full-time schedule
• Meaningful behavioral health work
• Supportive team environment
• Professional development opportunities
• Comprehensive benefits package

What You'll Do

• Serve as a primary contact for individuals seeking services
• Collect referral and intake information
• Schedule appointments across all three UBCSS locations
• Verify insurance and obtain authorizations
• Maintain accurate EMR, insurance, and authorization records
• Greet consumers, visitors, providers, and staff
• Answer calls and assist with administrative duties
• Protect confidential information and support clinical and administrative teams

What We're Looking For

• High school diploma or equivalent required
• Healthcare, clinical, or behavioral health office experience preferred
• Valid driver's license required
• Strong computer, communication, organizational, and customer service skills
• EMR experience preferred
• Ability to multitask, prioritize, problem-solve, and work independently
• Dependable, flexible, and team-oriented

Multiple Locations

This position supports the Intake & Assessment Unit across all three UBCSS locations. Candidates must be willing to rotate between locations as needed.

Join UBCSS and help make accessing care a positive experience for every individual who reaches out to us.