Telephone Operator - UPMC Somerset

UPMC Somerset is seeking a Casual, Telephone Operator to join their Health Services Division!

In this role, under direct supervision, the Telephone Operator serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. 

The schedule for this position will work variable rotating shifts, including weekends and holidays, in order to ensure 24/7 coverage. 

We're looking for friendly individuals, with strong communication and customer service skills, who thrive in a fast-paced environment. This role can involve managing a high volume of calls, including occasional emergency codes. We're seeking individuals who are comfortable navigating a variety of situations with professionalism and adaptability!

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine caller's requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.