What are the responsibilities and job description for the Telephone Operator position at UPMC?
The Call Center at UPMC Western Maryland is looking for a full-time Telephone Operator!
This position will work 9:00 am to 5:00 pm on Thursday and night shift from 10:30 pm to 6:30 am Friday through Monday. Tuesday and Wednesday off! Also includes working a Holiday rotation.
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.