Systems Analyst - Team Lead

UPMC is hiring a Systems Analyst- Team Lead to join the HealthPlan Payor Application team. This opportunity offers an excellent total rewards package and an opportunity to join a Team of Life Changers. APPLY NOW! 

Work Location: Fully Remote

Work Hours: Day Shift Core Business hours eastern standard time. 

Purpose:
Under the general direction of the manager, the Systems Analyst - Team Lead supervises the day-to-day operations of a functional team of individual contributors within the Information Services Division. Provides support for development, installation, and delivery of technology products and services within specific departmental teams.

Responsibilities:

·         Supervises a team as part of a technology operations program.

·         Completes performance evaluations and coaches/mentor’s staff.

·         Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach.

·         Work with ISD staff, clients, and/or vendors to evaluate, develop, and implement solutions.

·         Create and apply process improvement to increase product and service quality to achieve business objectives.

·         Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.

·         Provides input on budget planning.

·         Assure quality of information through business case and solution testing; validate results to initial business needs.

·         Design and document system level, IS operations level, and/or end user level procedures to support business applications.

·         Responsible for ensuring that service is provided to the ISD client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.

·         Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.

·         Act as primary point of contact for team's Disaster Recovery Plan.

·         May be asked to lead people when working on specialized IT and/or systemwide projects.

·         *Performs in accordance with system-wide competencies/behaviors.

·         *Performs other duties as assigned.