Systems Analyst - Intermediate (Epic Cadence)

UPMC is currently seeking a full-time Intermediate Systems Analyst specializing in Epic Cadence. This role provides a healthy work-life balance, along with an outstanding total rewards package. Candidates with Epic Cadence experience, strong communication abilities, and effective problem-solving skills are encouraged to apply.

Job Location: Hybrid-Majority of the time remote, but analysts must be willing to travel onsite to Pittsburgh, PA location at least one week per month or as needed.

Job Hours: Day shift, standard core business hours (Eastern Standard Time)

Purpose:

Under the general direction of the management team and senior staff, the Systems Analyst – Intermediate (Epic Cadence) provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

· Configure and maintain Epic Cadence

· Analyze and improve scheduling workflows

· Troubleshoot and provide production support

· Testing, upgrades, and implementation support

· Stakeholder collaboration and governance

· Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).

· Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.

· Project Management: Create and contribute to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.

· SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work.

· Data Confidentiality/Security: Always maintain confidentiality of sensitive information.

· Data Quality: Always maintain data quality.

· Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary. Assist with issue escalation where applicable.

· Report Writing/Analysis: Write, analyze, and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.

· End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.

· Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.

· Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.

· System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.