Supervisor, Laboratory Office Services

UPMC Presbyterian is seeking a motivated and experienced professional to join our team as a Supervisor of Laboratory Office Services. This leadership role offers a consistent daylight schedule from 8:00 AM to 4:00 PM, with no weekends or holidays, supporting a healthy work-life balance.

Based primarily at UPMC Presbyterian, this position also includes travel to UPMC Shadyside, Magee-Womens, and Mercy hospitals, providing a dynamic and collaborative work environment across multiple sites. The Supervisor will lead and support a dedicated, energetic team of laboratory support administrative assistants, ensuring efficient operations and high-quality service across all locations.

The ideal candidate will bring strong organizational and leadership skills, with prior experience in personnel management highly preferred. This is an excellent opportunity for someone who thrives in a fast-paced healthcare setting and is passionate about guiding teams to success while supporting critical laboratory services.

Responsibilities: 

• Supervises laboratory administrative support staff, assuming responsibility for their work performance and providing oversight of workflow and processes.
• Establishes performance standards and completes performance review evaluations.
• Develops policies and procedures, performing periodic reviews and modifying processes as needed to maintain standardization and regulatory compliance.
• Provides coverage for laboratory administrative support roles as needed.
• Ensures adequate support coverage in response to staff PTO, call-offs, and other absences.
• Promote positive interdisciplinary relations and ensure ongoing problem solving to ensure quality patient care services.
• Answer calls to the department and respond to routine requests for information, triage other calls to the appropriate professional. 
• Order, log and organize supplies for the department.
• Initiate and participate in quality assurance projects designed to improve processing TAT customer satisfaction, and other metrics.
• Compile periodic quality assurance data including turn-around times and quality event statistics.
• Conduct root-cause analysis of deviations from established protocols and document results.
• Provides analysis and recommendations as an individual contributor on smaller projects; may have some project responsibility within the department or across similar departments.