What are the responsibilities and job description for the Supervisor, Laboratory position at UPMC?
UPMC Molecular and Genomic Pathology Laboratory (MGP) is currently seeking a Laboratory Supervisor – Client Services & Specimen Processing to provide experienced leadership in a fast-paced clinical molecular testing environment. This role combines operational and technical oversight of specimen processing with a strong focus on client service excellence. The Supervisor will lead and support the specimen processing team, optimize workflows, ensure regulatory and quality compliance, and serve as the primary liaison for client inquiries, contracts, and billing resolution. This Monday–Friday, daylight position offers an opportunity to play a key role in supporting seamless laboratory operations and exceptional service delivery.
The MGP, located in the Clinical Lab Building in the heart of Oakland, Pittsburgh, is a dynamic, state-of-the-art clinical laboratory dedicated to delivering the highest quality patient care in inherited diseases, hematologic malignancies, and solid tumors through cutting-edge molecular testing and informatics, including next-generation sequencing. MGP offers a challenging and rewarding work environment that values collaboration, teamwork, and the unique strengths each staff member brings to advancing patient care.
Responsibilities:
- Investigates and develops new techniques and instrumentation. Promotes continuous quality improvement activities.
- Interviews and selects personnel that contribute to an engaged and motivated staff. Coaches and develops staff and initiates corrective actions via Human Resources as necessary.
- Ensures adherence to all departmental and hospital policies and procedures.
- Maintains up to date policies and procedures in accordance with regulatory guidelines (CAP, Joint Commission, etc). Informs staff of policy and procedure changes.
- Completes all projects assigned by the Laboratory Director, or Manager in a timely fashion.
- Develops annual capital and operating budgets and manages all budgets in accordance with established financial guidelines. Investigates and corrects any budget variances.
- Ensures that time and attendance for subordinates meet departmental expectations. Monitors and approves payroll.
- Receives and investigates all complaints concerning the laboratories and its personnel and takes action to resolve concerns when necessary.
- Continually evaluates section performance to ensure clinical value and quality of results
- Participates in hospital committees as appropriate to represent the laboratory. Leads lab work groups
- Remains abreast of developments in the field of management and laboratory science while pursuing a program of self-development.
- Supervises technical staff, ensures adequate training, conducts competency assessments, and completes annual performance appraisals on time.
- Performs duties of a Medical Technologist as required.
- Provides direction to the technical and clerical staff to maintain optimal workflow and productivity. Coordinates staffing to assure maximum efficiency and equal distribution of the workload.
- Interacts courteously and professionally with all Laboratory customers, clients and staff. Promotes positive interdisciplinary relations.
- Establishes both short and long term operational goals and implements appropriate monitoring and control systems to ensure the laboratories are achieving strategic goals.