Scheduling Coordinator - UPMC Washington Radiology

Purpose:

As a Scheduling Coordinator in our Radiology Department, you will play a vital role in ensuring the efficient and accurate scheduling of diagnostic imaging procedures. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with patients, physicians, and clinical staff to optimize workflow and enhance patient care

Responsibilities:

• Coordinate and schedule patient appointments, evaluations, and follow-up visits using EPIC or other EMR systems.
• Serve as the primary point of contact for incoming calls, patient inquiries, and appointment confirmations.
• Collaborate with nurses, medics, APPs, and physicians to clarify patient symptoms and ensure appropriate scheduling.
• Maintain and retrieve patient records, ensuring confidentiality and compliance with privacy regulations.
• Prepare and manage correspondence for private and research patients, referring physicians, and internal staff.
• Greet and assist patients, visitors, and vendors, providing information on services, financial assistance, and clinic procedures.
• Support departmental operations by ordering supplies, backing up secretarial staff, and assisting with statistical reporting.
• Ensure accurate data entry of patient demographics, insurance, and financial information during intake.
• Generate and manage patient communications, including form letters and appointment reminders.
• Promote service excellence by maintaining a professional demeanor and supporting a positive patient experience.

Shift: This position is expected to work Monday-Friday, 7:30 - 3:30 or 8 AM - 4PM. May be pulled of other shifts/days, or work overtime depending on department needs.