What are the responsibilities and job description for the Scheduling Coordinator, Oncology position at UPMC?
Join Our Team as a Scheduling Coordinator at UPMC Hillman Cancer Center!
Join UPMC Hillman Cancer Center as a Scheduling Coordinator, a vital role in our busy medical oncology office. You’ll be at the center of patient care, ensuring treatment schedules run smoothly and supporting patients throughout their journey.
What You’ll Do:
- Coordinate and navigate complex treatment schedules for oncology patients.
- Communicate directly with patients and collaborate with clinical team members.
- Answer phone calls and manage scheduling in a fast-paced environment.
- Build meaningful relationships and provide comfort in a safe, supportive setting.
What We’re Looking For:
- Strong multi-tasking skills to thrive in a high-volume scheduling office.
- Ability to work independently while also collaborating effectively with others.
- Excellent people skills for face-to-face interactions with patients.
Detail-oriented and organized to ensure accuracy in scheduling.
Why Choose Us?
- Premier Benefits Package: Enjoy top-tier benefits that support your well-being.
- Endless Growth Opportunities: Advance your career with continuous learning and development.
- Work-Life Balance: Monday through Friday schedule – no evenings, weekends or holidays!
If you’re ready to join a team of dedicated Life Changers and make a real difference in patient care, apply today!
Responsibilities:
- Act as liaison between clinical staff & FC for all treatment/injection changes w/treatment (on DOS).
- Chart preparation: All processes associated with current prep for tx/injections. Verify authorizations for all treatments/injections are secured. Verify order signed, dated, etc. Complete clinical chart prep form.
- Scheduling/Coordinates: All chemotherapy, injection, lab (assoc w/tx), port flush, etc. appointments. Schedule/secure all MD orders currently processed at discharge for patients scheduled for MD visits on the days of tx/injections. Scans, coordinated care appointments/referrals, secure testing auths, etc.
- Contact all patients regarding missed appointments (for tx/injections/lab):Contact all patients that were `No Shows' (follow complete process).Confirm all cancelled appts are rescheduled in Epic.Verify against the hospital list.
- Receive all patient phone calls regarding appointments (for tx/injections/lab):Schedule, reschedule, etc.
- Act as the liaison between RN & MD during patient hours: Secure signatures, ask questions, etc.
- Assist nursing staff with all processes related to pump patients, etc.
- Act as the liaison between Patient & RN or patient & MD during patient hours while in treatment.