Scheduling Coordinator Family Hospice

Scheduling Coordinator UPMC Family Hospice

The Family Hospice team is hiring a Scheduling Coordinator. This is an on-site position, coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.

Monday-Friday 7:00 am- 3:30 pm no on-call or weekends

Responsibilities:
 

• Attend compliance training and adhere to the organization standards of conduct, policies and procedures.
• Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
• Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
• Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
• Completes payroll duties as assigned
• Calls all new patients for an Admission visit or Resumption of Care visit
• Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies
• Responsible for maintaining the team master schedule and visit verification
• Performs scripted Welcome Calls and Outreach Calls to all new patients
• Coordinates with Clinical Manager and Intake to schedule all patient admissions, and initial visits for internal multidisciplinary referrals
• Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations and staffing, with assistance of Clinical Manager
• Process, reconcile and distribute patient information as needed
• Accept patients, family and staff telephone calls and facilitate communication between team members.
• Update patient information, print patient information and reports as required and/or directed.