What are the responsibilities and job description for the Patient Svcs Representative- Urgent Eye Care Center position at UPMC?
UPMC is hiring a Patient Services Representative to support the Urgent Eye Care Center located at 1622 Locust Street, Pittsburgh, PA 15219. This front-office role is ideal for a customer-focused professional who thrives in a fast-paced clinical environment and is committed to providing an exceptional patient experience. Daylight hours are offered in this position. Responsibilities include greeting patients, completing check-in and check-out processes, collecting copayments, managing incoming telephone calls, scanning and maintaining patient records, scheduling appointments, and ensuring accurate documentation within the electronic medical record. The Patient Services Representative serves as an important first point of contact for patients and helps ensure efficient daily operations while delivering outstanding customer service and support to both patients and the care team.
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Salary : $1,000 - $1,000,000