What are the responsibilities and job description for the Patient Services Representative- UPMC Urgent Eye Care/Vision Institute position at UPMC?
UPMC is hiring a Patient Services Representative – UPMC Urgent Eye Care/Vision Institute at our Pittsburgh location (1622 Locust St., Ste. G.130, Pittsburgh, PA 15219) to support our fast-paced ophthalmology urgent care setting. This position is responsible for delivering exceptional customer service by greeting patients, completing registration and check-in/out processes, scheduling appointments, verifying insurance, and coordinating with clinical teams to ensure a seamless patient experience. The role requires availability every Saturday and Sunday from 7:00 a.m. to 2:20 p.m., in addition to 2–3 weekdays (Monday–Friday), which will include at least one evening shift from 12:00 p.m. to 8:30 p.m. The ideal candidate is detail-oriented, comfortable multitasking, and thrives in a collaborative healthcare environment while maintaining a compassionate and professional approach with patients.
Responsibilities:
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Salary : $1,000 - $1,000,000