What are the responsibilities and job description for the Patient Services Representative - Woodward Associates Ob/Gyn position at UPMC?
Join our team of Life Changers!
UPMC is hiring a full-time Patient Service Representative to support the busy, yet growing Woodward Associates Ob/Gyn office/team in Hummelstown.
Shift/Hours: Monday - Friday, shifts rotating from 7:45am-4:15pm, 8:00am-4:30pm, or 8:15am-4:45pm - No holidays or weekends!
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
- *Performs in accordance with system-wide competencies/behaviors
- *Performs other duties as assigned