What are the responsibilities and job description for the Patient Services Representative - Gastro Associates position at UPMC?
Join our team of Life Changers!
UPMC is hiring a full-time Patient Service Representative to support our Gastro Associates office/team in Camp Hill.
Shift/Hours: Monday - Friday from 8:00am-4:30pm - No holidays or weekends!
Room for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.
What Is Unique About the Department:
What sets our department apart is the strong culture of collaboration among our scheduling team, front desk staff, patients, and providers. Our office combines the close‑knit, personalized feel of a local practice with the resources of a larger organization. We take pride in our supportive, team‑first environment, where everyone is willing to step in and assist one another to ensure both patients and colleagues feel supported and valued.
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
- *Performs in accordance with system-wide competencies/behaviors
- *Performs other duties as assigned.