What are the responsibilities and job description for the Patient Services Representative (Eye and Ear Institute) position at UPMC?
The Eye and Ear Institute is seeking a friendly and detail-oriented Patient Services Representative to support our clinic on the 3rd Floor of the Eye and Ear Institute, 203 Lothrop Street, Pittsburgh, PA. This role is essential to creating a positive patient experience and includes responsibilities such as patient check-in and check-out, appointment scheduling, registration, insurance verification, and providing excellent customer service to patients and visitors. The ideal candidate is professional, organized, and enjoys working in a fast-paced healthcare environment. Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with no evenings or weekends required.
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Salary : $1,000 - $1,000,000