What are the responsibilities and job description for the Patient Services Representative - Evernorth position at Evernorth Health Services?
Applicants must reside in Pennsylvania to be considered for this position.
On‑Site Training
This role requires 12–14 weeks of on‑site training at the following location:
1001 Oakdale Road, Oakdale, PA 15071
Support the clinical management and order setup of specialty patients under the supervision of a licensed pharmacist. Ensure accurate coordination of patient deliveries and provide exceptional customer service.
Key Responsibilities
our Pharmacy and Care Delivery organization. Our team focuses on
specialty pharmacy and infusion services in partnership with hospitals and
health systems.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
On‑Site Training
This role requires 12–14 weeks of on‑site training at the following location:
1001 Oakdale Road, Oakdale, PA 15071
Support the clinical management and order setup of specialty patients under the supervision of a licensed pharmacist. Ensure accurate coordination of patient deliveries and provide exceptional customer service.
Key Responsibilities
- Communicate with patients, caregivers, and medical staff to coordinate home and office deliveries.
- Handle inbound/outbound calls and follow-up as directed by a pharmacist.
- Assist with onboarding new specialty patients and maintain accurate patient records.
- Complete patient assessments and medication delivery setup under pharmacist supervision.
- Provide copay information, process payments, and ensure compliance with accreditation standards.
- Document all interactions accurately and maintain confidentiality.
- Meet quality and productivity standards while delivering excellent service.
- Strong customer service and communication skills.
- Organized, detail-oriented, and able to manage time effectively.
- Works well independently and in a team environment.
- Maintains professionalism and confidentiality.
- Proficient in Microsoft Office Suite.
- High School diploma or GED.
- Pharmacy Technician certification preferred.
- Prior specialty healthcare experience preferred.
our Pharmacy and Care Delivery organization. Our team focuses on
specialty pharmacy and infusion services in partnership with hospitals and
health systems.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.