What are the responsibilities and job description for the Patient Relations Coordinator position at UPMC?
UPMC St. Margaret is currently hiring a Patient Relations Coordinator to join our Quality and Risk Management Team!
This position will work Monday through Friday from 8am to 4pm with no weekend or holiday coverage. The Patient Relations Coordinator serves as a key advocate for patients and families, playing a vital role in ensuring a positive patient experience throughout the hospital. In this role, the coordinator responds to patient and family concerns, complaints, and grievances, working collaboratively with clinical and operational teams to resolve issues respectfully, efficiently, and in accordance with UPMC policies and regulatory standards. The Patient Relations Coordinator supports patient rights, promotes service recovery, and helps drive continuous improvement in patient satisfaction, communication, and overall care experience. If you are someone who is passionate about patient experience, have exceptional customer service experience, and thrive within crisis management, we encourage you to apply!
Responsibilities:
- Participate on committees related to family-centered care or service excellence.
- Assist volunteer activities associated with the Patient Representative function.
- Carry out requirements of complaint management policy and procedure.
- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
- Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
- Accurately document and report accounts of problems and activities on behalf of patients and families.
Salary : $1,000 - $1,000,000