What are the responsibilities and job description for the Patient Relations Coordinator - UPMC Washington position at UPMC?
The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care.
Responsibilities:
- Participate on committees related to family-centered care or service excellence.
- Assist volunteer activities associated with the Patient Representative function.
- Carry out requirements of complaint management policy and procedure.
- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
- Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
- Accurately document and report accounts of problems and activities on behalf of patients and families.
Schedule: Monday-Friday, 8AM-4PM. Travel may be required to UPMC Greene at times.