What are the responsibilities and job description for the Office Assistant position at UPMC?
Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is thrilled to offer an exciting opportunity for a full-time Office Assistant to support our medical oncology office in Johnstown, PA. If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.
Why Choose Us?
- Meaningful Work: As an Office Assistant, you’ll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.
- Work-Life Balance: Enjoy a Monday-Friday daylight schedule—no evenings, weekends, or holidays!
- Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
- Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!
- Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of. Apply today!
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.