What are the responsibilities and job description for the Office Assistant II - Lakefront Primary Care North position at UPMC?
Join our team at Lakefront Primary Care North as an Office Assistant II, where you’ll play an important role in creating a positive experience for every patient we serve. This position is ideal for someone who is organized, friendly, and committed to providing exceptional customer service in a busy healthcare setting. You’ll support both front‑office operations and clinical teams by ensuring accurate information, smooth scheduling, and helpful communication. If you’re ready to make a meaningful impact each day, we encourage you to apply and grow with us.
This full-time position will work Monday through Friday, typically from 8:00am to 5:00pm. Prior medical office experience and knowledge of Epic is preferred. No holidays, evenings or weekends are required.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Prepare patient charts for upcoming appointments.
- Completes necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Maintain a clean, orderly waiting area including beverage area and reading materials.
- Answer questions regarding patient appointments and testing.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Assist with inpatient billing process.
- Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
- Process medical records release requests.
- Identify stock levels of office supplies and assist with ordering/inventory management.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Answer telephone, screens calls, takes messages and provides information in a courteous manner.
- Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
- Schedule, coordinate and reschedule patient appointments.
- Relay necessary messages to staff and providers.