What are the responsibilities and job description for the Office Assistant I - Vineyard Primary Care position at UPMC?
UPMC’s Vineyard Primary Care is seeking a friendly, detail-oriented Office Assistant I to support patients and care teams by scheduling appointments, welcoming patients, and ensuring accurate demographic and insurance information. This role is ideal for someone who enjoys customer-facing work and thrives in a fast-paced healthcare environment while serving as a key point of contact for patients and providers. Experience with EPIC Bridges and prior customer service or medical office experience are preferred.
This full-time position will work day-shift, Monday through Friday, with shifts scheduled between the hours of 7:00am and 6:00pm. No holidays or nights are required. One to two Saturday's per year may be required.
Responsibilities:
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
Salary : $1,000 - $1,000,000