What are the responsibilities and job description for the Office Assistant I - UPMC Primary Care West - Float position at UPMC?
UPMC Primary Care West is seeking a friendly, detail-oriented Office Assistant to be a welcoming first point of contact for our patients. In this role, you’ll support a busy primary care practice by scheduling appointments, assisting patients in person and by phone, and ensuring accurate demographic and insurance information. If you enjoy helping others, thrive in a fast-paced healthcare environment, and value teamwork and confidentiality, we invite you to apply.
This full-time position will work Monday through Friday. Shifts will be scheduled between the hours of 7:00am and 5:30pm depending on department and staffing needs. This position will float to multiple locations including Pinecrest Family Practice and Lighthouse Medical Group so the selected candidate must be willing to work at multiple locations. No holidays, evenings or weekends are required. Prior experience working in a medical office is preferred.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.