Office Assistant I - GLPP Lakeshore Orthopedics and Sports Medicine

GLPP Lakeshore Orthopedics and Sports Medicine is seeking an Office Assistant to join their team! This full-time position will work Monday through Thursday from 8:00am and 4:30pm and Friday from 7:30am to 4:00pm. No holidays, evenings or weekends are required. Occasional coverage at other office locations in Jamestown and Hamburg may be required based on staffing needs. 

Title and starting pay rate of this position may vary based on years of experience.

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do

Responsibilities:
 

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. 
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. 
• Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. 
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.