What are the responsibilities and job description for the Medical Assistant (Shadyside ENT) position at UPMC?
UPP Shadyside ENT is seeking a Medical Assistant to support our busy otolaryngology practice. This position works Monday through Friday, 8:00 a.m. – 4:30 p.m., with no nights or weekends. The Medical Assistant will primarily be responsible for rooming patients, obtaining and managing authorizations, assisting providers with in-office procedures, restocking exam rooms, and ensuring smooth patient flow throughout the clinic day. The role also includes occasional travel to specialty locations in Monroeville, Sewickley, Oakland, and Mercy. The ideal candidate is patient-focused, well-organized, and comfortable working in a fast-paced specialty practice while providing excellent clinical and administrative support to providers.
Applicants will be placed in the appropriate job title and salary from the Medical Assistant Career Ladder, based on their individual experience and education.
Responsibilities:
- Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
- Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required.
- Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
- Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history, taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families.
- Answering calls and providing pertinent information including patient education as directed.
- Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
- Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.
- Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.