What are the responsibilities and job description for the Medical Assistant (Casual, ENT) position at UPMC?
The ENT department is hiring a Casual Medical Assistant to support patient care in the outpatient clinic located on the 3rd Floor of Eye and Ear, Suite 300. This role provides flexible daylight hours and assists providers with rooming patients, obtaining vital signs, preparing exam rooms, supporting procedures, and maintaining efficient clinic operations. The ideal candidate demonstrates strong communication skills, attention to detail, and a patient‑focused approach in a fast‑paced clinical environment.
Responsibilities:
- Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
- Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required.
- Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
- Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history, taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families.
- Answering calls and providing pertinent information including patient education as directed.
- Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
- Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.
- Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.