Manager, Pharmacy - Clinical Services

The Clinical Pharmacy Manager plays a key leadership role in advancing high-quality, patient-centered pharmacy services across UPMC Central PA. This position provides oversight of clinical pharmacy operations, supports and develops clinical pharmacists and PGY‑1 residents, and partners closely with operations and interdisciplinary teams to ensure safe, efficient, and evidence-based medication use. The ideal candidate is a clinically strong pharmacist and collaborative leader who is passionate about coaching teams, driving consistency across sites, and continuously improving patient care.

Purpose:
Direct the design and implementation of pharmacy services to support the provision of pharmaceutical care in an efficient and effective manner. Integrate the philosophies and techniques of quality improvement. Ensure that services are provided in compliance with state and federal laws and regulations. Assist in the recruitment and hiring of staff. Mentor and provide leadership for the staff. Schedule staff to cover hours of operations and on call schedule. Monitor the budget for areas of responsibility (drug margin and staffing) to ensure cost effective services. Participate in and support various inter and intra department committees to promote the role of pharmacy in delivery of optimum patient care. Participate in educational and research initiatives in line with the mission of the organization. 

Responsibilities:

• Design and implement operational services, including dispensing and compounded product preparation, which support the pharmacists' provision of pharmaceutical care.
• Maintain productive, collaborative relationships with physicians, nurses, departmental managers and others in clinical leadership roles to achieve short and long-term goals for related programs and clinical services.
• Develop, implement, direct and monitor the delivery of pharmaceutical care. 
• Ensure patient/customer satisfaction and implements measures to correct perceived deficiencies in care and service.
• Facilitate staff involvement in established departmental programs, e.g. quality improvement, patient/professional education and staff development. 
• Develop staff advancement opportunities and fosters an environment conducive to innovation and progressive learning.
• Promote, support and conduct research related to practice.
• Integrate the distributive and cognitive aspects of pharmaceutical care.
• Assist with the recruitment, hiring and mentors' staff and colleagues through feedback, positive discipline and performance evaluations.
• Enforce progressive corrective action appropriately.
• Ensure provision of cost-effective drug therapy through analysis of patient outcomes; validate that care is provided according to current standards of practice; support and monitor the quality improvement program.
• Maintain a current body of knowledge in the areas of their service with regard to drug therapy and technology. 
• Complete all staff pharmacist competencies.
• Schedule pharmacists to effectively cover the hours of operations of the pharmacy as well as on call hours.
• Assure pharmacy is in compliance with all federal and state regulations.
• Assist with the preparation and monitor the budget for areas of responsibility, including drug, purchased services and personnel costs.