Financial Counselor | Oncology

Are you a skilled medical office professional looking to broaden your horizons?
We have an exciting opportunity for a full-time Regional Financial Counselor who will play a crucial role in ensuring patients receive the care they need across multiple locations. If you’re passionate about healthcare, finance, and teamwork, read on!

Locations Supported:
Erie, Greenville, New Castle, Northwest, Shenango Valley, Chautauqua

This position follows a hybrid work schedule and will be based out of the office location closest to your residence from the sites listed above. After completing approximately three months of training, employees will have the opportunity for some work-from-home flexibility. Occasional travel to other supported locations may be required based on business needs.

Hours:
Monday through Friday, 8:00 am – 4:30 pm

As a Financial Counselor, you will:

• Directly assist cancer patients in navigating financial barriers to treatment. 
• Help patients access insurance coverage, copay assistance programs, grants, and charity care resources. 
• Play a critical role in reducing patient financial stress during a challenging time in their lives.
• Work independently while maintaining support from regional leadership and colleagues.
   

Why Join Our Team?

• Regional Impact: Support multiple Hillman Cancer Center locations, making a difference for patients across the region.
• Teamwork: Collaboration is at the heart of what we do. You’ll work closely with colleagues and providers across several sites.
• Work-Life Balance: Enjoy regular hours—Monday through Friday. No evenings, holidays, or weekends!
• Meaningful Work: Your efforts directly impact patients’ lives. Be part of a compassionate team dedicated to exceptional care.

Ready for the challenge? Apply online today and join our mission to provide outstanding care at Hillman Cancer Center!

Responsibilities:
 

• Obtain initial and subsequent prior authorization/referrals as required by specific payers.
• Secure verification of insurance benefits prior to office visits and required treatments.
• Initiate Financial Assessment Application for those patients who do not have adequate insurance coverage.
• Work in collaboration with billing department to resolve open insurance claims as presented by walk-in patients.
• Assists with other office functions as required.
• Ability to work in a team environment.
• Evaluate all self pay patients, as well as those patients who are being prescribed drugs that are not reimbursable, to determine eligibility for financial assistance through drug reimbursement programs, off label drug policy, medical assistance and/or all other applicable programs as made available.
• Demonstrate the ability to solve problems through effective communication.
• Demonstrate an understanding of patient confidentiality with regards to HIPAA Regulations in order to protect both the patient and the UPMC Cancer Centers.
• Complete the financial counseling process for all patients prior to treatment, including evaluation of patient financial obligations.
• Meet with patients and designated family members to discuss billing issues.
• Utilize the Summary of Patient Reimbursement and Liability Form and obtain appropriate approvals, as required, prior to services being rendered.