What are the responsibilities and job description for the EMS Communications Specialist - STAT MedEvac/UPMC PARC position at UPMC?
The UPMC Center for Emergency Medicine is looking to hire an EMS Communications Specialist to support STAT MedEvac and UPMC PARC.
UPMC PARC operates 24/7 and requires continuous staffing. Candidates must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours, depending on departmental needs, while overnight shifts are 10 hours.
Additionally, shifts include rotating weekends and holidays. The opportunity to telecommute some shifts may be granted after a minimum of six months of work in office in West Mifflin, PA; as well as successful demonstration of job responsibilities and approval of STAT MedEvac Communications leadership.
Purpose:
The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.
Responsibilities:
Current EMT or paramedic certification preferred
UPMC PARC operates 24/7 and requires continuous staffing. Candidates must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours, depending on departmental needs, while overnight shifts are 10 hours.
Additionally, shifts include rotating weekends and holidays. The opportunity to telecommute some shifts may be granted after a minimum of six months of work in office in West Mifflin, PA; as well as successful demonstration of job responsibilities and approval of STAT MedEvac Communications leadership.
Purpose:
The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.
Responsibilities:
- Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
- Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
- Receive emergency calls and process appropriately
- Provide exceptional customer service according to UPMC policies and procedures
- Receive and document medical command reports and notify the emergency department
- Monitor hospital alarm systems
- Coordinate medical command requests from paramedic to physician and document the request
- Process incoming calls
- Document all information in the Zoll RightCad system
- Efficiently process medically necessary patient transportation requests on a timely basis.
- Receive hospital condition codes and send out notification page per policy and procedure
- Perform hospital operator duties on the overnight shift
- High school graduate or equivalent required.
- Must possess strong computer skills.
- Current or prior EMS or healthcare experience required.
- Ability to multitask.
- Must possess good communication skills.
Current EMT or paramedic certification preferred
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