EMS Communications Specialist - STAT MedEvac/UPMC PARC

The UPMC Center for Emergency Medicine is looking to hire an EMS Communications Specialist to support STAT MedEvac and UPMC PARC.

UPMC PARC operates 24/7 and requires continuous staffing. Candidates must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours, depending on departmental needs, while overnight shifts are 10 hours. 

Additionally, shifts include rotating weekends and holidays. The opportunity to telecommute some shifts may be granted after a minimum of six months of work in office in West Mifflin, PA; as well as successful demonstration of job responsibilities and approval of STAT MedEvac Communications leadership.

Purpose:

The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities:
 

• Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
• Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
• Receive emergency calls and process appropriately
• Provide exceptional customer service according to UPMC policies and procedures
• Receive and document medical command reports and notify the emergency department
• Monitor hospital alarm systems
• Coordinate medical command requests from paramedic to physician and document the request
• Process incoming calls
• Document all information in the Zoll RightCad system
• Efficiently process medically necessary patient transportation requests on a timely basis.
• Receive hospital condition codes and send out notification page per policy and procedure
• Perform hospital operator duties on the overnight shift