What are the responsibilities and job description for the Clinical Support Specialist position at UPMC?
Join our team of Life Changers!
Magee - Women's Hospital of UPMC is hiring a Part Time Clinical Support Specialist to support the Magee Womens Imaging West Mifflin office.
Rotating weekend and holiday availability is required to support the hours of operation.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
Under the general direction of the Manager/Coordinator, this individual is responsible for maintaining operations to include specific support functions or satellite areas. Performs a broad range of clinical support services with active customer interface. Serves as a team leader and resource individual to ensure efficient provision of services.
Responsibilities:
- Maintain office equipment and inform appropriate personnel of service needs.
- Interact directly with patients, family members, staff members and healthcare professionals. Problem solve utilizing independent judgment.
- Utilize computer system to enter, retrieve, edit and print data as required.
- Answer work area telephones and triage calls as appropriate.
- Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
- Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
- Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
- Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
- Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
- Expeditiously compile documentation needed to process patient upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
- Obtain information and schedules examination appointments. Utilize judgment in determining appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
- Maintain inventory and orders supplies as required.