Behavioral Health Navigator I - Psychiatric Emergency Services

UPMC Western Psychiatric Hospital is hiring a Behavioral Health Navigator I to support the Psychiatric Emergency Services department!

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within Western Psychiatric Hospital's Psychiatric Emergency Services department. They will develop initial treatment plans to facilitate disposition planning and assist with bed placement or disposition planning. They will have the ability to identify acuity level of patient and facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. 

The incumbent will work rotating shifts to include days, evenings, nights. weekends and holidays. 

*UNDERGRADUATE & GRADUATE (if applicable) TRANSCRIPT(S) MUST BE INCLUDED WITH APPLICATION*

 

Responsibilities:
 

• Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork. 
• Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
• Complete patient assessments and documentation in a timely manner.
• Complete treatment plans for each assigned patient in accordance with licensing regulations.
• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
• Knowledge of insurance programs, processes and able to obtain authorizations as needed. 
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
• Follow outpatient scheduling or referral documentation guidelines
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
• Ability to verbally present the case to physicians and others
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
• Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner
• Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.
• Review discharge instructions with patient upon discharge.
• Verbalize and assist with 302 (involuntary) commitment process.
• Interact with patients using therapeutic techniques.
• Maintains safe and therapeutic environment.
• Responds to crisis situations appropriately and in a timely manner.