Behavioral Health Navigator I - Casual

UPMC Western Psychiatric Hospital is hiring casual Behavioral Health Navigators I to support the PsychCare Plus team!

Psych Care Plus is the admission and outpatient scheduling service for UPMC Behavioral Health Service Line for Western Psychiatric Hospital. This is a hybrid position, with the first couple of months exclusively in-office. 

The incumbent will work rotating shifts, to include days, evenings, and nights. Must work a minimum of 16 hours every 2 weeks. Must work 1 weekend shift per month. 

*UNDERGRADUATE & GRADUATE (IF APPLICABLE) TRANSCRIPTS MUST BE INCLUDED WITH YOUR APPLICATION*


Responsibilities:

• Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork.
• Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
• Knowledge of insurance programs, processes and able to obtain authorizations as needed.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
• Follow outpatient scheduling or referral documentation guidelines.
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement.
• Ability to verbally present the case to physicians and others.
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
• Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.
• Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.