Associate, Crisis Clinician - Phone Crisis

UPMC Western Psychiatric team is looking for a passionate full-time Crisis Clinician to join our Phone Crisis Department in house at resolve Crisis Services! Resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.

The Crisis Clinician Associate is responsible for providing clinical services to consumers experiencing a self-identified crisis. Primary responsibility is responding to telephone crisis calls, de-escalation, and documentation of duties.

Our Crisis Clinician Associate is eligible for a sign on bonus!
Sign on Bonus Details Full-Time:
2 years – $3500
3 years - $5000

Candidates must be able to work varying rotating shifts - weekends and holidays required!

**Applicants will be placed in the appropriate job title based on their experience and education** or Final candidate will be placed in the appropriate job title and salary based on experience and education. or Job title and salary will be based on qualifications and career ladder requirements. 

Responsibilities:

• Successfully participate in and complete Crisis Clinician orientation process.
• Learn to manage a shift caseload safely and successfully, as assigned and coached by the Lead Clinician.
• Work with crisis leadership to develop assessment, de-escalation, documentation, and motivational interviewing skills.
• Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
• Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.
• Work efficiently and independently in crisis setting.
• Support consumer and negotiate appropriate referral services.
• Consults with the Clinician II to establish disposition plans.
• Advocates for Consumer admission to Crisis Residential program when appropriate.
• Encourages Consumers to consider admission to Walk-In program for further support and assessment when appropriate.
• Meets documentation expectations and completes all required paperwork.
• Completes face to face crisis assessments.
• Responds to telephone calls from consumer(s), community, and natural supports.
• Manages crisis situations effectively using positive approaches.
• Participate in interdisciplinary activities such as trainings and staff meetings.
• Completes case reviews.
• Helps to manage and support the therapeutic milieu, including safety.