What are the responsibilities and job description for the Customer Operations in Finance Manager, UPM Adhesive Materials Americas position at UPM?
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
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We are now looking for a Customer Operations in Finance Manager, UPM Adhesive Materials Americas who will be accountable for the entire Customer Operation in Finance process, mainly Collection task. Customer Operations in Finance Manager will also be responsible for the consistent application of collection strategies, mitigation of delinquency in customer account portfolio and ensuring that the collection strategies and segmentations are aligned to drive business and customer value, by adapting a strong operating model with key stakeholders.
Greetings from your future manager
“ I’m very excited to welcome a new Customer Operations in Finance Manager, UPM Adhesive Materials Americas in our inspiring team under Customer Operations in Finance. We are very positive and high-skilled professionals with great team spirit and friendly atmosphere. In this role you will dive into the challenges in Customer Operation in Finance area and have a platform to build the talents in the team as well as the digitalising and automating the processes. Agile new ways of working with continuous improvement is in our core. We are looking forward to meet you!” – Paula Sydry, Director Customer Account Management
What You Will Do
Additional information
The position is located in Asheville NC, US.
The position holder will report to Senior Manager, Customer Account Management, Customer Operation in Finance.
For further information, please contact Paula Sydry, Director Customer Account Management, at paula.sydry@upm.com or tel. 48 721 880 361.
To apply, please submit your CV and cover letter by April 30th, 2026.
Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
For support with submitting your application, please contact our HR Service Center at careers@upm.com or tel. 18777235247.
This job description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.
Only candidates authorized to work within the United States without sponsorship will be considered.
UPM North America is an Equal Opportunity Employer.
UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.
UPM – we renew the everyday
Read more: upm.com
Follow us on LinkedIn | Facebook | YouTube | Instagram | X | #UPM #materialsolutions #WeRenewTheEveryday
Learn more about us as a workplace upm.com/careers
We are now looking for a Customer Operations in Finance Manager, UPM Adhesive Materials Americas who will be accountable for the entire Customer Operation in Finance process, mainly Collection task. Customer Operations in Finance Manager will also be responsible for the consistent application of collection strategies, mitigation of delinquency in customer account portfolio and ensuring that the collection strategies and segmentations are aligned to drive business and customer value, by adapting a strong operating model with key stakeholders.
Greetings from your future manager
“ I’m very excited to welcome a new Customer Operations in Finance Manager, UPM Adhesive Materials Americas in our inspiring team under Customer Operations in Finance. We are very positive and high-skilled professionals with great team spirit and friendly atmosphere. In this role you will dive into the challenges in Customer Operation in Finance area and have a platform to build the talents in the team as well as the digitalising and automating the processes. Agile new ways of working with continuous improvement is in our core. We are looking forward to meet you!” – Paula Sydry, Director Customer Account Management
What You Will Do
- Be responsible for high quality and the timely completion of activities as part of the Customer Operations in Finance (COIF) function.
- Manage, motivate and train direct reports within a culturally diverse team. Ensuring efficient team work environment and individual development
- Effectively build sustainable relationships across the business and Customer Operation in Finance departments to drive proactive collection involvement.
- Ensure accurate and on-time monthly reporting.
- Achieve DSO and aged debt reduction through effective management of the team and resolution of escalated collections issues and disputes.
- Identify and implement process, system and ways of working improvements, consistent with global Customer to Cash/Order to Cash processes where possible.
- Develop and monitor of Key Performance Indicators.
- Perform regular ledger reviews with global Customer Operations in Finance and Sales teams, with escalation of issues to the senior management as appropriate.
- You have a Bachelor's degree or equivalent qualification in Accounting, Finance, or a related area.
- You have a minimum of 6 years of work experience in Accounting/Finance or in a global Collections & Credit environment.
- You have strong knowledge of the Customer to Cash / Order to Cash end‑to‑end processes and activities, such as Credit Risk, Billing, Collections, Disputes Management, Order Management, and Cash Application.
- You are an excellent leader with the ability to develop skills and build careers within a Finance organization.
- You have fluency in English; Spanish language skills are an asset.
- You have a good understanding of your own end‑to‑end process chain and its linkages to other business processes.
- You are solution‑oriented, with a strong problem‑solving mindset and the ability to understand and lead complex topics.
- You have strong collaboration, influencing, and teamwork skills, with a flexible and positive attitude toward a changing environment, as well as adaptive communication and presentation skills.
- A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
- A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
- Comprehensive benefit package: UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan.
Additional information
The position is located in Asheville NC, US.
The position holder will report to Senior Manager, Customer Account Management, Customer Operation in Finance.
For further information, please contact Paula Sydry, Director Customer Account Management, at paula.sydry@upm.com or tel. 48 721 880 361.
To apply, please submit your CV and cover letter by April 30th, 2026.
Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
For support with submitting your application, please contact our HR Service Center at careers@upm.com or tel. 18777235247.
This job description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.
Only candidates authorized to work within the United States without sponsorship will be considered.
UPM North America is an Equal Opportunity Employer.
UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.
UPM – we renew the everyday
Read more: upm.com
Follow us on LinkedIn | Facebook | YouTube | Instagram | X | #UPM #materialsolutions #WeRenewTheEveryday