Medical Clinic Team Member

Job Summary

UofL Health – Medical Center East is seeking a dependable, organized, and patient-focused Medical Clinic Team Member to support daily clinic operations and help provide a welcoming experience for patients and visitors. This role involves assisting with patient registration, appointment coordination, administrative documentation, record maintenance, front-desk service, and general non-clinical support for healthcare staff.

Responsibilities

• Welcome patients and visitors in a courteous, professional, and respectful manner.
• Assist with patient check-in, registration, and appointment scheduling.
• Verify and update patient demographic and contact information according to established procedures.
• Answer incoming calls, respond to routine inquiries, and direct questions to the appropriate staff members.
• Help manage appointment reminders, cancellations, and scheduling changes.
• Maintain accurate and organized patient files, forms, and administrative records.
• Assist patients with completing registration forms and routine paperwork.
• Organize referrals, correspondence, and other administrative documents as directed.
• Coordinate with reception staff and healthcare team members to support efficient clinic operations.
• Direct patients to the appropriate clinic areas according to established procedures.
• Maintain clean, organized, and well-stocked reception and administrative areas.
• Monitor office supplies and communicate restocking needs to supervisors.
• Assist with collecting routine billing and insurance information when assigned.
• Use clinic software, computers, phones, and office equipment according to training.
• Protect patient privacy and handle confidential information responsibly.
• Follow clinic policies, workplace safety procedures, and infection prevention guidelines.
• Communicate patient requests, scheduling issues, and administrative concerns to appropriate team members.
• Support a respectful and organized environment for patients, families, and coworkers.
• Perform other non-clinical clinic support duties as assigned.

Qualifications

• Previous medical office, clinic, healthcare administration, reception, or customer service experience is preferred but not required.
• Friendly, professional, and patient-focused attitude.
• Strong communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Basic computer skills and willingness to learn clinic scheduling and record systems.
• Ability to handle confidential information with discretion.
• Ability to follow instructions, clinic procedures, and privacy requirements.
• Strong teamwork and time-management skills.
• Ability to remain calm and courteous in a busy healthcare environment.
• Reliable attendance, punctuality, and responsible work habits.
• Willingness to assist patients and coworkers with routine administrative needs.

Benefits

• Full-Time / Part-Time opportunities.
• Competitive compensation.
• On-the-job training and practical healthcare administration experience.
• Supportive and collaborative work environment.
• Opportunities to develop patient service and administrative skills.
• Opportunities for professional growth and advancement.
• Hands-on experience in medical center and clinic operations.

About UofL Health – Medical Center East

UofL Health – Medical Center East operates within a healthcare environment focused on patient support, coordinated services, and professional care delivery. The clinic team works together to support organized administrative processes and help patients navigate routine visits in a respectful and welcoming environment.

Pay: $32.27 - $34.29 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person

Salary : $32 - $34