Sr Manager, IT Business Engagement

Overview

Brief Description

We are seeking a Senior IT Business Engagement Manager – Financial Systems to serve as the strategic technology partner between business operations and enterprise technology, accountable for aligning IT services, enterprise platforms, and technology investments (SAP S/4HANA and financial systems) to the end-to-end value chain, with ownership across Lead-to-Cash (L2C), Procure-to-Pay (P2P), and Record-to-Report (R2R) value streams.

This role owns end-to-end service performance, governance, and roadmap alignment for Finance capabilities, coordinating across internal IT, Application Managed Services (AMS) partners, and Managed Service Providers (MSP) to ensure operational stability (Run-the-Business) while advancing financial transformation (Change-the-Business).

This role requires enterprise-level judgment, cross-domain leadership, and the ability to influence technology direction.

This is a high-impact, upwardly mobile role designed to progress to Director of Business Systems within ~24 months based on performance and business need.

About Unrivaled Teamwear

Unrivaled Teamwear serves as the parent company of Champion Teamwear, Gear for Sports, and Knights Apparel, each an industry leader in sports and team apparel space.

Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from T-shirts and caps to fleece, performance wear, and outerwear.

Job Responsibilities

• Business Engagement & Finance Partnership
• Serve as the primary IT executive partner for Finance leadership.
• Own the technology relationship for Finance capabilities, including ownership of L2C, P2P, and R2R processes in a manufacturing apparel environment.
• Leadership across SAP S/4HANA-enabled financial systems and integration across PLM, commerce, and supply chain platforms.
• Lead monthly and quarterly governance forums with Finance stakeholders to review service performance, enhancement priorities, risks, and roadmap alignment.
• Translate Finance strategy and regulatory requirements into prioritized IT demand, ensuring clarity of scope, business value, and sequencing.
• Ensure data, reporting, and analytics enablement to support business operations.
• Run-the-Business (RTB): Financial Systems Stability & Governance
• Own RTB service performance for enterprise Finance platforms.
• Govern offshore and vendor delivery - ensure adherence to change control, release management, and audit readiness standards.
• Oversee incident trend analysis and root-cause remediation, reducing recurring issues and manual workarounds.
• Ensure continuity and uptime across ERP, financial reporting, and integration layers that support Finance operations.
• Change-the-Business (CTB): Finance Transformation & Roadmap Ownership
• Shape and own the Finance technology roadmap, leveraging SAP S/4HANA and finance system capabilities.
• Review and prioritize Finance enhancement business cases, balancing ROI, risk, and compliance impact.
• Sponsor initiatives focused on:
• Financial process automation
• ERP optimization or modernization
• Finance analytics, KPIs, and executive reporting
• Integration improvements across L2C, P2P, and R2R.
• Ensure change management, training, and adoption support Finance users through transformation initiatives.
• IT Delivery Model & Process Improvement
• Define, document, and continuously improve processes within the IT Service Delivery Model, including:
• Demand intake and prioritization
• Incident, problem, and escalation workflows
• Enhancement intake, approval, and release cycles
• Change management and financial system governance.
• Ensure delivery processes are repeatable and consistently executed across internal IT, AMS, and MSP teams.
• Operationalize documented processes through:
• Help Desk and ticketing workflows
• Vendor execution models
• Governance forums and operating cadence.
• Drive ongoing process optimization to improve predictability, cycle time, quality, and control, particularly during period-end close and audit windows.
  
  

Career Progression (24 months)

0 – 6 Months: Establish credibility, assess gaps, understand processes

6 – 12 Months: Lead major initiatives and deliver measurable improvements

12 – 24 Months: Expand ownership across enterprise systems and operate at Director level

Minimum Qualifications

• 10 years of experience in IT business engagement, enterprise applications, and/or Finance systems leadership and ERP environments.
• Deep experience in L2C, P2P, and R2R.
• Demonstrated leadership of AMS and MSP delivery models, including SLA governance and executive escalation.
• Strong experience supporting Finance environments (SAP S/4HANA) highly preferred.
• Manufacturing and apparel experience preferred.
  
  

Job Competencies

• Enterprise leadership potential.
• Demonstrated ability to operate effectively at the intersection of business strategy, technology delivery, and financial governance.
• Strong understanding of enterprise application landscapes, including ERP-centric and integrated platform ecosystems.
• Capability to balance near-term operational stability with long-term modernization and scalability objectives.
• Experience influencing technology roadmaps, prioritization, and investment decisions.
• Executive-level communication skills, with the ability to frame complex issues and support senior-level decision-making.
• End-to-end process expertise demonstrated through value-chain thinking.
  
  

Success Metrics

• Integrated L2C, P2P, R2R processes
• Improved profitability visibility
• Successful transformation delivery
• Expansion to Director-level scope