Patient Support Coord - Speech and Hearing Sciences Clinic

****The final salary for this position is dependent upon total Education and Experience****

This position is the central point of contact for all the department’s clinical operations and plays a critical role in coordinating and facilitating the efficient, accurate, and timely provision of clinical services to patients. This position will interact with and guide patients through all phases of their clinical visits, providing a consistent point of direct contact, navigational support, liaison, and advocacy with medical staff and ancillary services. Additionally, the position will address patient concerns and analyze and resolve complaints.

Working closely with the Department Administrator, Clinical Director, and Clinical Administrative Assistant this position will also complete tasks related to our clinic that include, but are not limited to the following:

• Interacts and/or oversees interactions with patients, in person and/or over the phone to assess the nature and urgency of complaint; obtains preliminary patient and insurance information, and schedules and coordinates appointments with practitioners.
• Serves as patient navigator in the clinic; guides and leads patients through the clinical process to facilitate the delivery of appropriate medical and ancillary services.
• Serves as a central point of contact for patients throughout the clinical process, referring patients to other internal and/or external support services as appropriate.
• Oversees the creation and maintenance of patient charts, histories, and related records and files, maintains manual and automated patient record keeping systems.
• Performs patient billing, enters and maintains billing data and records, coordinates all financial and administrative procedures and documentation for the clinic.
• Procures and maintains inventories of clinical supplies, instruments, and equipment; coordinates and oversees the disposition, serviceability, and sterilization of clinical facilities and equipment, as appropriate.
• May supervise and/or lead lower graded staff and/or student employees.
• Ensures that all clinical administrative procedures, records and documentation are in compliance with relevant regulations, policies, and standards; compiles and prepares operational and activity reports, in compliance with procedural requirements.
• Organizes and facilitates meetings and special events; schedules and coordinates dates and times, venues, attendance, agendas, and facilities.
• Skill in accessing internet information services.
• Skills in budget preparation and fiscal management.
• Performs miscellaneous job-related duties as assigned..