What are the responsibilities and job description for the Occupancy & Operations Intern position at unm?
Position Summary
The Occupancy & Operations Coordinator Intern plays a critical role in supporting summer housing operations within the University of New Mexico’s Residential Life and Student Housing (RLSH) department. This position focuses on occupancy management, operational procedures, and clear, timely communication with students and campus partners throughout the summer term.
Working closely with professional staff, the intern assists with room assignments, occupancy tracking, move-in and move-out processes, and operational logistics that ensure safe, efficient, and student-centered housing operations. The intern will also contribute to written and electronic communications related to summer housing, occupancy changes, and operational expectations.
The Occupancy & Operations Coordinator Intern works under the supervision of the Associate Director and receives mentorship from the Operations Manager. This internship is designed to provide hands-on experience in housing operations, business processes, and systems-based work within a large public institution. Candidates who are detail-oriented, organized, adaptable, and interested in housing operations, assignments, or administrative leadership will find this role especially valuable. Each intern will complete a professional development project aligned with their interests and long-term career goals.
This is a temporary part-time job from June 1, 2026, to July 31, 2026, and it is not benefits eligible.
Duties & Responsibilities
- Support summer occupancy processes including room assignments, transitions, extensions, and cancellations
- Assist with move-in and move-out logistics, including timelines, checklists, and coordination with campus partners
- Maintain accurate occupancy records and assist with data entry, audits, and reporting within housing management systems
- Draft, update, and distribute clear and student-centered communications related to summer housing processes and expectations
- Respond to student inquiries related to assignments, housing status, and operational procedures with professionalism and care
- Collaborate with facilities, conference services, and residential staff to support seamless operational transitions
- Assist with the development, review, and implementation of operational procedures and guides
- Attend weekly departmental meetings, operational check-ins, and meetings aligned with professional interests
- Participate in assessment and evaluation of summer occupancy processes to identify improvements
- Perform other duties as assigned to support efficient and equitable housing operations
Anticipated Outcomes & Opportunities
- Gain practical experience in occupancy management and housing operations within a residential life department
- Develop skills in administrative processes, data management, systems navigation, and operational communication
- Strengthen professional competencies related to organization, problem-solving, attention to detail, and compliance
- Build collaborative relationships with professional staff across functional areas within RLSH
- Enhance understanding of how housing operations support student access, success, and institutional mission
ACUHO-I Competency Alignment
This role supports development within the following ACUHO-I competency areas:
Business Management – Occupancy & Property Management
- Supporting room assignments, occupancy tracking, and housing transitions
- Assisting with operational workflows that ensure accurate and equitable use of residential spaces
- Understanding how occupancy decisions impact student access, safety, and institutional operations
Business Management – Marketing, Communications, Branding & Engagement
- Drafting and disseminating clear, student-centered housing communications
- Supporting consistent messaging related to housing processes, timelines, and expectations
- Responding to student inquiries with professionalism and attention to service delivery
Foundations – Legal Issues & Compliance
- Supporting accurate documentation and record-keeping related to housing assignments and occupancy
- Gaining exposure to compliance considerations connected to housing operations and student records
- Understanding the importance of policy-informed operational practices
Foundations – Organizational Learning
- Participating in assessment and reflection of summer occupancy and operational processes
- Utilizing feedback to improve efficiency, communication, and student experience
- Adapting to evolving operational needs in a dynamic summer housing environment
Justice, Equity, Diversity, Inclusion & Accessibility
- Supporting equitable housing processes that consider diverse student needs
- Contributing to accessible and inclusive communication practices
- Recognizing and responding to barriers that may impact student access to housing
Compensation & Accommodations
- Summer meal plan including 90 meal swipes and $700 in dining dollars
- Private, fully furnished, air-conditioned apartment provided on campus