Business Intelligence Analyst

UNM Online is looking for a person who enjoys the process of turning data into insight and working collaboratively with an exceptional team as a Business Intelligence (BI) Analyst.  UNM Online is a department of 14 regular staff and a few student employees. We are driven to expand personal and economic opportunities for our students through the power of higher education. This position plays a role in advancing online education by contributing to the unit’s business intelligence operations. The selected candidate will collaborate on data-driven initiatives that support the development and delivery of online courses, degree programs, and institutional priorities. 

The Business Intelligence Analyst is responsible for the design, development and delivery of innovative BI solutions that inform both operational and strategic decision-making. The role requires strong, collaborative partnerships across departments and campuses to identify data needs, ensuring the integrity and usability of reports and dashboards. 

The position also contributes to a broader community of higher education data professionals—sharing best practices, fostering innovation, and helping shape the future of data-informed online learning. 

At UNM Online, the Business Intelligence Analyst operates in a hybrid work environment that allows for work from home but also involves travel for in-person meetings and events at the Albuquerque Campus and other locations across New Mexico. This is not an exclusively remote position, and the selected candidate will need to live within commuting distance of Albuquerque, NM. 

Duties and Responsibilities 

• Designs, develops, and maintains reports, data queries, databases, dashboards, and visualizations using BI tools to support departmental and institutional initiatives. 
• Collaborates with the unit and partners to define reporting needs, develop integrated analyses, dashboards, reports, and presentations. 
• Maintains and updates existing BI products and dashboards for routine and ad hoc queries from multiple data sources. 
• Monitors and evaluates data sources, ensuring accuracy, integrity, security, and compliance with applicable standards and governance requirements. 
• Validates reports, visualizations, and analyses; conducts root cause analyses and implements appropriate resolutions. 
• Documents BI processes, reporting logic, and data definitions to support accuracy, transparency, and reproducibility. May train staff to update and use databases, dashboards and reports. 
• Supports organizational and process improvement initiatives by providing data analysis and performance insights. 
• Contributes to the development and delivery of training programs to assist end users in understanding and applying BI tools and reports. 
• May represent the unit in University-wide BI and/or data governance communities, sharing knowledge and best practices. 
• Maintains knowledge of trends in higher education, business intelligence, data visualization, and emerging technologies. 
• Performs miscellaneous job-related duties as assigned. 

Minimum Job Requirements 

• Bachelor's degree; at least 2 years of experience directly related to the duties and responsibilities specified. 
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. 

Knowledge, Skills and Abilities Required 

• Knowledge of relational databases, modern data structures, and reporting methods, with the ability to develop solutions for diverse reporting needs. 
• Ability to design, develop, and interpret data visualizations and reports for diverse technical and non-technical audiences. 
• Knowledge of data governance practices and applicable regulatory requirements. 
• Knowledge of enterprise business intelligence tools, development of customized reports, and publication of self-service dashboards. 
• Ability to resolve data storage and retrieval problems and collaborate with IT staff to design modifications. 
• Knowledge of scripting languages and data visualization software. 
• Skills in documenting business intelligence processes, reporting logic, and data definitions. 
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. 
• Skill in examining and re-engineering operations, procedures, developing, and implementing new technical strategies and procedures. 
• Ability to organize and prioritize work. 
• Knowledge of current trends and emerging technologies in BI and analytics. 

Distinguishing Characteristics 

Position requirements: a) Contributes to a team of one or more employees tasked with developing analytics and data visualization to support the Business Intelligence (BI) needs of a department or organizational unit; b) support the development of user requirements, identify data sources and repositories and develop solutions to provide actionable insights; c) create and maintain documents such as end-user manuals and handbooks; d) analyze, interpret and manipulate data; e) support communications and trainings of staff on information resources and data.