What are the responsibilities and job description for the MASTER SCHEDULER SPECIALIST position at UNM Hospital?
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Pediatrics Clinic
FTE: 1.00
Full Time
Shift: Days
Position Summary:
Prepare the daily clinic schedule utilizing current automation systems. Maintain the daily clinic schedule and prepare all statistical data. Communicate changes in the clinic schedule to supervisors, staff, support areas, and patients as needed. Perform a variety of customer service duties. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.
Detailed Responsibilities:
Education:
Essential:
Essential:
Nonessential:
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Credentials:
Essential:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Essential:
Working conditions:
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Pediatrics Clinic
FTE: 1.00
Full Time
Shift: Days
Position Summary:
Prepare the daily clinic schedule utilizing current automation systems. Maintain the daily clinic schedule and prepare all statistical data. Communicate changes in the clinic schedule to supervisors, staff, support areas, and patients as needed. Perform a variety of customer service duties. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.
Detailed Responsibilities:
- SCHEDULES - Receive and coordinate assigned schedules; enter schedules as required, create daily clinic schedules using current systems
- CHANGE REQUESTS - Receive and enter approved leave and change requests and make changes to the existing schedule; edit master department or clinic templates as needed
- CUSTOMER SERVICE - Identify patients affected by changes to existing clinic templates; communicate on bumped appointments, cancellations, and assist with rescheduling
- MASTER SCHEDULE - Responsible for the accuracy of the Master Clinic Schedule Templates and daily clinic schedules
- RECORDS - Maintain records of provider leave absences and any change requests to the master schedule templates
- REPORTS - Provide statistical reports as needed
- EXPERTISE - Serve as technical expert on system functions; provide pertinent in-services/training for clinic and provider staff
- CUSTOMER SERVICE - May perform a variety of customer service tasks such as: appointment scheduling, answering telephones, intake/registration of patients, collecting co-pays and down payments, reconciling clinic performance records
- PAYROLL - May perform payroll functions as assigned
- DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
- PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
Education:
Essential:
- High School or GED Equivalent
Essential:
Nonessential:
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Credentials:
Essential:
- Not Applicable/Not Required
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Essential:
Working conditions:
- No or min hazard, physical risk, office environment
- Tuberculosis testing is completed upon hire and additionally as required