What are the responsibilities and job description for the COMPUTER OPERATIONS SUPERVISOR position at UNM Hospital?
M-F, 8 hour days. On Call 14 hours per weekday & on call 24 hours per day on weekends
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: IT - Customer Service
FTE: 1.00
Full Time
Shift: Days
Position Summary:
Responsible for the day-to-day functioning of the operations of IS computer systems; supervise and act as the primary point of contact for technical issues and all issues regarding operations production. Coordinate production of all hospital applications; continually works to streamline and improve existing operations production. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.
Detailed Responsibilities:
Education:
Essential:
Education specialization:
Essential:
Computer operations related VMS systems training; MS-DOS, MS Windows; Novell Open VMS AXP/VAX experience 2 years directly related experience
Nonessential:
No preferred experience
Credentials:
Essential:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.
Essential:
Working conditions:
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: IT - Customer Service
FTE: 1.00
Full Time
Shift: Days
Position Summary:
Responsible for the day-to-day functioning of the operations of IS computer systems; supervise and act as the primary point of contact for technical issues and all issues regarding operations production. Coordinate production of all hospital applications; continually works to streamline and improve existing operations production. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.
Detailed Responsibilities:
- SUPERVISION - Supervise the Operations Team and serves as the primary contact for operations and systems issues for other IS groups and system vendors
- CONTACT - Serve as the primary contact for computer operations questions related to IT computer operations, and is available on a 24-hour basis to resolve operational problems
- SCHEDULE - Responsible for the efficient and effective scheduling of computer operators
- OPERATIONS - Perform computer operations functions on a daily basis, including completing tasks on the production schedule
- MONITOR - Monitor all systems and solve problems or bring them to attention of the appropriate personnel; receive and give turn-over to the other operators; restore files from backup tapes when needed
- SCHEDULE - Produce daily production schedules for all shifts, incorporate any special requests
- COORDINATE - Serve as primary point of contact for all operation productions; coordinate operational changes to existing production systems and reports; act as a gatekeeper for all production by coordinating requests between all different hospital applications
- COORDINATE - Coordinate system backups by ensuring correct tapes are onsite and available for all shifts, for any backups that are scheduled
- INTEGRATE - Implement new procedures and integrate new systems into the operations environment
- PROCEDURE - Streamline and improve existing operational procedures
- AUTOMATION - Apply extensive knowledge of operating system and command languages in automating operational tasks
- CODING - Produces documentation and performs coding of operational procedures
- DOCUMENTATION - Keep run sheets, schedules, and production documentation current at all times
- PROJECTS - Assume role of project leader on key operations projects
- TEAM - Participate as team member in intra/inter-departmental and cross-functional teams and cross-training
- DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
- MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies
Education:
Essential:
- Associate Degree
- Bachelor's Degree
Education specialization:
- Related Discipline
- Related Discipline
Essential:
Computer operations related VMS systems training; MS-DOS, MS Windows; Novell Open VMS AXP/VAX experience 2 years directly related experience
Nonessential:
No preferred experience
Credentials:
Essential:
- Not Applicable/Not Required
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.
Essential:
Working conditions:
- No or min hazard, physical risk, office environment
- Tuberculosis testing is completed upon hire and additionally as required