Patient Support Lead - ENT

The Lead Patient Service Representative (PSR) is a working lead role responsible for overseeing the daily operations and workflow of the outpatient ambulatory call center while also performing frontline duties. This position requires strong multitasking skills and the ability to remain effective in a fast-paced, sometimes chaotic environment. As a subject matter expert, the Lead PSR provides guidance and support on insurance data entry, verification processes, and the use of insurance portals. In addition, this role ensures that all PSRs deliver a stellar patient experience by modeling service excellence, monitoring call center metrics in real time, facilitating training and coaching, and collaborating with clinic and executive leadership to optimize patient access, satisfaction, and performance outcomes.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM  (Actual scheduled hours may vary depending on business need)
• 12 Paid Holidays per year, starting with your first day of employment
• 20 PTO days per year (Depending on Position)
• 3% 401K Contribution, even if you do not contribute
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Educational Requirements

• High School Diploma or GED equivalency

Qualifications

• 3 - years healthcare experience
• Bilingual English/Spanish preferred
• Ability to type 30WPM
• Proficient with computers and related applications.
• Correspondence/Reports, Analytical, Design, Medical Terminology, MS Word, MS Excel. 
• Prior Supervisory Experience: 1-2 years healthcare or call center. 

Physical requirement

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds 

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu