Front Office Supervisor - Internal Medicine

Under the direction of the Clinic Administrator, this position is responsible for overseeing the efficient functions of the front office, scheduling and medical records to ensure smooth patient flow.  The supervisor is liaison between the front office and back office, monitoring and implementing processes for best practices.  Instructs and trains staff in appropriate customer service techniques creating a comfortable atmosphere for all patients.  This is a working supervisory position and at times may require the supervisor to assist with patient flow and duties normally assigned to Front Office Specialist.  

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)
• 12 Paid Holidays per year, starting with your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

MAJOR RESPONSIBILITIES

• Ability to effectively train and mentor Front Office Specialists.
• Continually monitor and improve procedures within the clinic environment related to front office patient care and customer service.
• Working with the Administrator to complete interviewing and selection of candidates for clinic positions.
• Providing Insurance verification and EHR training to ensure minimal insurance billing issues.
• Review office safety practices, performing safety training, hazard reviews and fire drills to ensure a safe work environment.
• Maintain current knowledge of the medical industry and leadership skills.
• Fostering relationships with back office personnel and supervisors to ensure that processes allow for effective management of patient flow.
• Manage scheduling for employees within their span of control.
• Ability to effectively administer corrective action plans and complete employee evaluations as needed.
• Functions effectively in a Matrix Management environment.
• Completes any duties and special assignments as requested.

EDUCATIONAL REQUIREMENTS

• High School Diploma or equivalency.

QUALIFICATIONS

• Demonstrated ability to read, write and speak English.
• Demonstrated ability to use a computer with common software products such as Microsoft Word, Excel and PowerPoint.
• 3 years of office experience in a medical office, five years’ customer service experience.
• One year’s supervisory experience.
• Advanced understanding of EHR systems Epic EMR experience preferred.
• Knowledge of and experience training customer service concepts.
• Knowledge of business methods including productivity, workload analysis, and scheduling.
• Knowledge of business principles including: planning, resource allocation, human resource concepts, operations and creation of policies and procedures.
  

PHYSICAL REQUIREMENTS

• May include standing, sitting, and/or walking for extended periods.
• May include performing repetitive tasks.
• May include working on a special schedule (i.e. evenings and weekends with clients).
• May include working with challenging patients and clients.
• May include lifting up to 25 pounds.  

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu