Patient Support Lead - Internal Medicine

The Patient Support Representative Lead is subject matter expert and point of contact for the call center. Conducts training of new employees. Handles escalated issues. Provides guidance and direction to staff concerning processes and procedures. Additionally the Lead will receive incoming phone calls to schedule appointments, resolve patient inquiries, work referrals and process pre-authorizations. The Lead will be a subject expert and provide support to handle all functions within the call center.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)
• 12 Full-Day and 2 Half-Day Paid Holidays per year, starting your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date
  
  

Educational Requirements

• High School Diploma or GED equivalency
  
  

Qualifications

• 3 years healthcare experience
• Bilingual English/Spanish preferred
• Ability to type 30WPM
• Proficient with computers and related applications.
• Must possess the following skills: Above Average Verbal and Written communication
• Correspondence/Reports, Analytical, Design, Medical Terminology, MS Word, MS Excel.
• Prior Supervisory Experience: 1-2 years healthcare or call center.
  
  

Physical requirement

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds
  
  

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu