What are the responsibilities and job description for the Remote Support Services Specialist position at Unlimited Biking?
Job Title: Remote Support Services Specialist
Company: Unlimited Biking
Location: Remote (U.S.-based candidates only)
Employment Type: Full-Time / Part-Time
Job Overview
Unlimited Biking is seeking a detail-oriented and customer-focused Remote Support Services Specialist to join our growing team. In this role, you will provide exceptional support to customers by assisting with reservations, inquiries, and service-related concerns across multiple communication channels.
Key Responsibilities
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner
- Assist customers with booking, modifying, or canceling reservations
- Provide accurate information about bike rentals, tours, pricing, and policies
- Troubleshoot and resolve customer issues efficiently while maintaining a positive experience
- Collaborate with internal teams to ensure seamless service delivery
- Maintain accurate customer records and documentation
- Identify opportunities to improve customer satisfaction and operational processes
Qualifications
- Previous experience in customer service, support, or a related role
- Strong written and verbal communication skills
- Comfortable using customer support tools, CRM systems, and online platforms
- Ability to multitask and manage time effectively in a remote environment
- Problem-solving mindset with strong attention to detail
- High-speed internet connection and a reliable home workspace
Preferred Qualifications
- Experience in the travel, tourism, or hospitality industry
- Familiarity with reservation systems or booking platforms
- Bilingual skills are a plus
Compensation & Benefits
- Competitive hourly pay or salary (based on experience)
- Flexible remote work environment
- Paid time off and holiday pay (for eligible employees)
- Opportunities for growth and advancement
- Employee discounts on tours and rentals
Work Schedule
- Flexible shifts, including weekends and holidays as needed
Apply today and start your journey with Unlimited Biking!
Salary : $30 - $45