Director of Strengthening Resilient Families

Job Title:

Director of Strengthening Resilient Families

Date Created:

7/16/2026

Reports To Title:

Interim Chief Executive Officer

Direct Reports:

Associate Director of Strengthening Resilient Families and Staff member

Position Type:

Full-Time

FLSA Status:

Salaried - Exempt

Department:

Strengthening Resilient Families - Management

Work Comp Code:

8810 - Clerical Office Employee

Salary Grade:

Summary

The Director provides leadership and supervision to the Associate Director of Strengthening Resilient Families and departmental support staff while fostering collaboration across programs and with community partners. The Director oversees program planning, implementation, staff development, quality improvement, grant compliance, performance measurement, and outcome evaluation to ensure services are evidence-informed, responsive to community needs, and aligned with Unleashing Potential's mission, values, and strategic plan.

Duties/Responsibilities

Program-Related:

• Collaborates with senior leadership to develop and execute the strategic vision, goals, and priorities for the Strengthening Resilient Families (SRF) department

• Co-facilitates with the Program Evaluation & Continuous Quality Improvement Consultant on the design, implementation, and evaluation of the SRF department's logic model and performance measurement framework, establishing meaningful metrics to demonstrate program impact and outcomes

• Provides leadership, direction, and supervision to SRF staff, ensuring the effective delivery of evidence-informed family support services, educational programming, and community-based initiatives

• Oversees the development and implementation of family engagement strategies that promote consistent participation, positive outcomes, and continuity of care

• Ensures high-quality, family-centered services by monitoring program effectiveness, participant engagement, and adherence to organizational and funding requirements

• Serves as a liaison with community partners, schools, and service providers to strengthen collaborative relationships and expand resources available to families

• Oversees the planning and implementation of workshops, support groups, educational sessions, and special events that address the needs of children and families

• Ensures the systems established for collecting, analyzing, and utilizing participant feedback and outcome data to support continuous quality improvement and program enhancement is adhered to

• Directs resource coordination efforts to connect families with internal and external services that address identified needs and promote long-term stability

• Ensures staff partner with families to develop and monitor Family Partnership Agreements that build on family strengths, establish goals, and support self-sufficiency

• Promotes family resilience by ensuring programs provide access to resources, education, and opportunities that strengthen parenting, increase self-sufficiency, and improve overall well-being

• Maintains a direct service caseload or participant engagement activities, as needed, to support program operations and remain informed of emerging family and community needs

Manager responsibilities

• Provides leadership, supervision, and performance management for SRF staff, including goal setting, coaching, annual performance evaluations, recognition, corrective action, and professional development

• Partners with Human Resources to recruit, hire, onboard, develop, and retain a high-performing and diverse team that supports the mission and goals of the Strengthening Resilient Families department

• Conducts regular one-on-one meetings with direct reports to provide coaching, performance feedback, support professional growth, and monitor progress toward departmental and individual goals

• Fosters a culture of open communication, collaboration, accountability, and inclusion, ensuring staff feel valued, supported, and engaged

• Develops and implements strategies to promote employee engagement, strengthen team cohesion, and improve staff retention

• Builds leadership capacity within the department by mentoring staff, identifying succession opportunities, and supporting career development

• Creates a positive, high-performing work environment that encourages innovation, continuous learning, and excellence in service delivery

Administrative responsibilities

• Oversees the development, maintenance, and continuous improvement of a comprehensive community resource network, ensuring staff and families have access to current and relevant resources

• Ensures compliance with organizational, contractual, and regulatory requirements through oversight of program documentation, screenings, service delivery, and follow-up activities

• Leads the planning and implementation of an annual calendar of parent engagement, education, and family empowerment initiatives that align with departmental goals and community needs

• Oversees the development and distribution of family resource materials, including community resource guides, educational publications, and ongoing communications to support family success

• Monitors program performance and service delivery through the review of participant engagement, family outcomes, and documentation to ensure quality, consistency, and continuity of care

• Collaborates with organizational leadership to establish program benchmarks, performance metrics, grant deliverables, and outcome reporting that demonstrate program effectiveness and impact

• Ensures accurate, timely, and confidential documentation of services, participant interactions, referrals, and community partnerships in accordance with organizational policies and funding requirements

• Performs other duties and assumes additional responsibilities as assigned in support of departmental and organizational objectives

Education/Job Experience/Other Qualifications

• Master's degree in social work or a related field preferred

• Minimum of three (3) years of progressive experience leading family support, community-based, behavioral health, education, or human services programs

• Minimum of three (3) years of supervisory or management experience, including coaching, performance management, and staff development

• Demonstrated experience developing, implementing, and evaluating community-based or family-centered programs

• Experience establishing program goals, performance measures, and outcomes to support continuous quality improvement and grant or contract reporting

• Knowledge of trauma-informed care, family engagement, positive youth development, case management, and community resource coordination

• Experience with motivational interviewing and/or evidence-based family engagement practices preferred

• Knowledge of child and adolescent development, family systems, and community resources.

• Experience providing or overseeing clinical supervision

Professionalism and Work Conduct

• Demonstrates the highest standards of integrity, ethical leadership, and professionalism while serving as a positive ambassador for Unleashing Potential's mission, vision, and values

• Models professional conduct and sound judgment, maintaining appropriate boundaries and fostering respectful, trusting relationships with children, families, staff, community partners, and stakeholders

• Promotes a culture of accountability by taking ownership of outcomes, honoring commitments, and driving continuous improvement across the department

• Maintains current knowledge of best practices, emerging trends, and evidence-based approaches in child, youth, and family well-being through ongoing professional development, training, conferences, and professional associations

• Inspires and motivates others through positive leadership, collaboration, emotional intelligence, and a commitment to developing high-performing teams

• Demonstrates strategic thinking, adaptability, and sound decision-making in a dynamic and mission-driven environment

• Champions diversity, equity, inclusion, and belonging by fostering an environment where all staff, families, and community partners feel respected, valued, and supported

Work Environment/Conditions:

• Performs work in a combination of office, program, and community settings, requiring prolonged periods of sitting, standing, walking, and using a computer and other standard office equipment

• Must be able to occasionally bend, stoop, kneel, climb stairs, and move throughout program and community locations as needed

• Requires local travel between Unleashing Potential sites and community partner locations, with occasional out-of-town travel for meetings, conferences, or professional development

• Must be able to occasionally lift and/or move materials weighing up to ten pounds

• Must be able to perform the essential functions of the position with or without reasonable accommodation