Senior IT Engineer

Job Title: Senior IT Engineer

Location: Liberty Lake, WA area

Who Are We? Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers who rely on us to be their entire IT Department. Founded in 1989 and headquartered in a beautiful, new two-story office building in Missoula, we also have remote branches across the amazing states of Montana, Washington, and Florida.

Teamwork is not just a buzzword at Univision; it is a core value. We have a highly collaborative work environment where we always have each other’s backs. We also believe in accountability and trust—taking ownership of your work and doing what you say earns you a lot of flexibility. We have a relaxed but fast-paced culture, host regular company-sponsored events, and enjoy activities outside of work together. We pride ourselves on placing the right people in the right seats, and we hope you are the individual we're seeking for this position.

What is it like as a Senior IT Engineer at Univision? Senior Engineers work both independently and collaboratively on tasks and projects encompassing the complex IT needs of our managed clients. This role requires a high-level understanding of advanced technical and networking concepts, as well as the ability to translate those concepts into understandable terms for lower-level technicians and customers alike. Our success is built on teamwork and providing exceptional customer service.

While we have a detailed onboarding process to help you learn our specific environments, we expect Senior Engineers to hit the ground running. You will quickly take on advanced problem-solving, lead complex deployments, and act as a technical mentor to the rest of the team.

NOTE: We are currently looking for applicants who can work in an in office environment in the Liberty Lake area.

Duties & Responsibilities

• Act as the primary escalation point for lower-level technicians, providing mentorship, guidance, and assistance as needed.
• Perform high-level diagnostics, service, and issue resolution for complex network and infrastructure systems.
• Determine the best technical solutions based on presented issues and customer details.
• Effectively guide customers through the problem-solving process while delivering excellent customer service and accurate information on supported IT products/services.
• Proactively identify solutions for customers' current and future needs, resolving issues before they become operational problems.
• Take initiative to solve diverse problems, self-drive tasks, and see complex projects through to successful completion.
• Engage actively in Univision's knowledge-sharing programs to teach others and continuously learn.
• Identify and recommend improvements to internal procedures and tech stacks.
• Maintain a high level of communication and coordination internally, with vendors, and with clients.
• Travel to perform on-site visits to client locations as needed.
• Perform all other related duties as assigned under the direction of IT Management.

Qualifications, Certifications & Requirements

• Experience: 3 years of Managed Service Provider (MSP) experience required.
• Environment Expertise: Proven experience supporting SMB/SME environments typical of MSPs.
• Networking & Hardware: Experience with complex network solutions/deployments, network hardware setup/staging, and advanced hardware maintenance on servers and workstations.
• Software & Cloud: Strong experience with Microsoft Operating Systems, Microsoft 365, Cloud-based Azure environments, and macOS.
• Tools: Experience working with RMM (Remote Monitoring and Management) solutions and centrally managed device consoles.
• Security & Backup: Experience with security suites (anti-virus, anti-malware, anti-ransomware) and backup suites for both on-premises and off-premises file/image-based solutions.
• Communications: Experience with remote conferencing software (Microsoft Teams, Zoom, etc.); eFax and VoIP experience preferred.
• Compliance: CMMC and/or related compliance experience is highly desired.
• Education: Formal IT Training (College degree, industry certifications, etc.) is highly desirable but not strictly required.
• Logistics: Valid Driver's License and the ability to conduct on-site visits (spanning hours to days) with occasional travel.
• Soft Skills: Highly organized, professional, and dedicated to excellent customer service.

Note: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.

We are interested in every qualified candidate who is eligible to work in the United States; however, we are currently unable to accommodate scholastic or employment visas.