What are the responsibilities and job description for the Patient Service Representative (PSR) position at University Surgical Oncology?
Job Summary
This Patient Services Representative/Phone operator plays a crucial role in providing administrative support and exceptional customer service within an outpatient Surgical Oncology office.
Duties
- Answer multi line phone system and gather details of call then message correct nurse/ma who supports patients provider
- Handle all incoming Faxes and place in correct provider box
-Assist with Office supply inventory
-Scan in outside office notes, reports, results and letters received via fax one provider has seen.
-Help direct visitors to provider offices who are scheduled for meetings
- Remain HIPAA compliant
- Collaborate with medical staff to ensure smooth patient flow for triaging calls/non navigated referrals.
Qualifications
- Proficiency in medical administrative support
- Experience working in a medical or dental office is preferred
- Strong communication and interpersonal skills
- Excellent organizational abilities
- Ability to multitask and work efficiently in a fast-paced environment
Preferred expereince with PM Office/Cerner Powerchart , Intergy, Experian and Revcycle.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical receptionist: 1 year (Required)
- CERNER/CITRIX: 1 year (Preferred)
Ability to Relocate:
- Knoxville, TN 37920: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19